Financial Stewardship
You Can Trust
Safeguarding our municipality's financial sustainability through responsible budgeting, transparent reporting, ethical procurement, and responsive service delivery.
Purpose-Driven
Financial Governance
The Finance Directorate is responsible for the municipality's complete financial ecosystem — from budget compilation and revenue collection to supply chain compliance and annual financial reporting.
A trusted, transparent, and high-performing Finance function that enables sustainable services and inclusive growth.
To manage municipal finances with integrity — delivering credible budgets, accurate reporting, compliant procurement, and responsive customer service.
Our Core
Values
Core Functional Areas
The Finance Directorate operates through six specialised units, each responsible for a critical area of municipal financial management.
Budget & Treasury
IDP-aligned budgeting, MTEF planning, in-year monitoring, and cash flow management to ensure the municipality remains financially solvent.
Revenue Management
Billing and statement generation, collections, credit control enforcement, indigent support administration, and customer account management.
Expenditure Management
Accounts payable processing, payroll interface, compliance checks, creditor reconciliations, and timely payment runs to suppliers.
Supply Chain Management
Demand planning, acquisition, contract and logistics management, supplier development, bid administration, and SCM compliance oversight.
Assets & Financial Accounting
GRAP-compliant financial statements, fixed asset register maintenance, annual financial statements (AFS), and reconciliations.
Financial Systems & Compliance
ERP/CIS system administration, data integrity, financial modelling, policy development, MFMA/GRAP compliance, and audit coordination.
What We Are Working Towards
Management Structure
The Finance Directorate is led by the Chief Financial Officer and supported by six specialised management units.
Budget & Treasury Office
Budget compilation, monitoring, and cash management
Revenue Management
Billing, collections, credit control, and indigent programme
Expenditure Management
Payments, compliance, payroll interface, creditor reconciliations
Supply Chain Management
Demand planning, bids, contracts, supplier performance, and logistics
Assets & Financial Accounting
GRAP, AFS, asset register, and reconciliations
Systems & Compliance
ERP/CIS, data integrity, policies, risk, and audit coordination
Services, Turnaround Times & Contacts
Turnaround times apply to complete, compliant requests. Complex cases or legal processes may take longer per policy.
| Service | What It Covers | Turnaround | How to Access | Contact |
|---|---|---|---|---|
| Billing Query | Statement copies, tariff checks, line item explanations | 5–7 working days | Email, web form, or walk-in | Customer Carerevenue@municipality.gov.za |
| Billing Dispute | Formal review with supporting evidence | 10 working days | Dispute form + documents | Disputes Deskdisputes@municipality.gov.za |
| Payment Arrangement | Structured repayment plan on arrears | 2–3 working days | Online or walk-in | Credit Controlcreditcontrol@municipality.gov.za |
| Indigent Application / Renewal | Subsidy support per approved policy | 10–15 working days | Form + supporting documents | Indigent Officeindigent@municipality.gov.za |
| Clearance Figures | Property transfer / conveyancing | 5–7 working days | Clearance request form | Clearancesclearances@municipality.gov.za |
| Account Update | Contact, postal, or email address changes | 2–3 working days | Account update form | Customer Carerevenue@municipality.gov.za |
| Supplier Registration / Update | CSD/compliance registration updates | 3–5 working days | SCM portal | SCM Helpdeskscm@municipality.gov.za |
| Invoice Payment Status | Payment run status and supplier queries | 2–3 working days | Email or phone | Expenditurecreditors@municipality.gov.za |
POPIA Notice: For account-specific information, please bring a valid ID document or authority letter. Your personal data is protected in accordance with the Protection of Personal Information Act. Translated forms and counter assistance are available on request.
Public Documents & Downloads
Access the municipality's key financial documents, policies, and resident guides below.
Easy-to-Follow Guides
Frequently Asked Questions
Answers to the questions residents and suppliers ask most often.
News & Upcoming Events
Stay informed about budgets, tariff changes, community outreach drives, and system notices.
Annual Budget & Tariff Adoption — 1 July Effective
The municipality's annual budget and revised tariff schedules have been adopted by Council and come into effect on 1 July. Public notices and plain-language explanations are available for download.
Read MoreIndigent Registration & Renewal Drive
Eligible residents are invited to register or renew their indigent status at scheduled community outreach events. Bring your ID and income documents. No appointment needed.
Find a DateSCM Supplier Open Day & Workshop
Suppliers and prospective vendors are invited to our open day on how to register, submit compliant bids, and do business with the municipality. Registration is required.
Register NowWe're Here to Help
Visit us in person, call our helpline, or reach out digitally — our teams are ready to assist.
Walk-In Centre
[Insert Street Address]
Mon–Fri: 08:00–16:00
Excluding public holidays