EXECUTIVE GOVERNANCE

Executive
Mayor

Providing political leadership, strategic direction and oversight to improve service delivery, governance and socio-economic development across the municipality.

Core Objectives and Functions

Core Objective

To provide political leadership and strategic direction to the Municipality, drive the implementation of priority programmes, and promote responsive governance through coordinated oversight, stakeholder engagement and service delivery monitoring.

Core Functions

✔ Political leadership and strategy
✔ Executive programme coordination
✔ Governance and decision support
✔ Community and stakeholder engagement
✔ Intergovernmental coordination
✔ Communication and protocol management

Important: This Office coordinates and escalates service delivery matters but does not replace municipal departments.

Vision

A well-governed, inclusive and service-oriented municipality that improves quality of life through accountable leadership.

Mission

To provide effective executive leadership, oversight and stakeholder engagement that strengthens service delivery and governance.

Guiding Principles

Accountability Responsiveness Integrity Inclusivity Collaboration Batho Pele principles

Aims

✔ Strengthen service delivery coordination
✔ Improve stakeholder engagement
✔ Promote stable governance
✔ Improve communication access

Key Objectives

✔ Ensure timely responses
✔ Track service delivery escalations
✔ Publish executive updates
✔ Support priority programmes

Divisions under the Office

Office Support Division

Provides administrative, logistical and coordination support to the Executive Mayor.

  • Meeting and diary management
  • Correspondence tracking
  • Records management
  • Protocol and events
  • Stakeholder scheduling

MMC Support Division

Supports Members of the Mayoral Committee and executive programme coordination.

  • MMC coordination
  • Executive matter tracking
  • Reporting support
  • Portfolio liaison

Public Information

Executive Mayor Profile
Mayoral Programme
Public Notices
Engagement Schedule
Meeting Requests
Protocol Guidelines

Services to the Public

ServiceDescriptionTurnaroundContact
General Enquiries Executive Office enquiries 1–2 days Administrator
Service Escalations Referral to departments 1–3 days Community Liaison
Meeting Requests Meeting with Mayor 5–10 days Office Manager
Event Invitations Protocol invitations 3–7 days Events Office
Stakeholder Requests Organisation engagement 7–14 days Stakeholder Unit

Disclaimer: Turnaround subject to departmental processes.

Frequently Asked Questions

What does the Executive Mayor do?

Provides leadership, oversight and strategic direction.

Can I report service issues?

Yes, issues are referred to relevant departments.

How do I request a meeting?

Submit a formal request with supporting details.

How long for a response?

Typically 1–10 working days depending on complexity.

Will the Office solve issues directly?

No, departments handle operations and provide feedback.

Contact Details

📍 Civic Centre

📞 051 XXX XXXX

📧 mayor@municipality.gov.za

Map: Google Maps link

Restricted: Executive office reports, correspondence and workflow systems are accessible via the municipal intranet only.