How Can We Help You?

Search our help centre for answers to common questions, step-by-step guides, and support contact information.

Pay my bill Report issue Apply for service Refuse schedule Reset password

Browse by Category

Select a topic to find articles, guides, and answers related to that service area.

Accounts & Billing

Rates, water bills, electricity, account queries, payment methods, and indigent applications.

Service Applications

Apply for water, electricity, building plans, business licences, and other municipal services.

Refuse & Waste

Refuse collection schedules, illegal dumping reports, recycling programmes, and skip bin requests.

Roads & Infrastructure

Pothole repairs, street lighting, road maintenance, storm water drains, and public works.

Housing & Property

Housing subsidies, property valuations, zoning enquiries, land use, and title deeds.

Health & Safety

Environmental health, food safety, clinic services, pest control, and health inspections.

Online Portal Help

Sign-in problems, password resets, account registration, and using the online portal.

Council & Meetings

Council meeting schedules, agendas, public participation, and ward committee information.

Quick Step-by-Step Guides

Follow these simple guides to complete common tasks on the municipal portal.

How to Pay Your Bill Online

3 minutes

Navigate to Finance → Pay Account.

Enter your account number and select the payment amount.

Choose a payment method (card, EFT, or SnapScan) and confirm.

How to Apply for a Service

10 minutes

Select the service category you need (e.g. Water, Electricity).

Complete the application form and upload required documents.

Submit and note your reference number for tracking.

How to Report an Issue

5 minutes

Click Report Issue in the navigation bar.

Select the issue category (pothole, streetlight, water leak, etc.).

Pin the location on the map and add a description or photo.

Submit — you'll receive a tracking number via SMS or email.

How to Check Service Status

2 minutes

Click Service Status in the navigation bar.

View the live status map or list for your area.

Enter your address to check planned maintenance or outages.

Frequently Asked Questions

Find answers to the most common questions from residents and businesses.

General How do I report a municipal issue?

You can report a municipal issue online via the Report Issue page, by calling 0800 111 300 (toll-free), or by visiting your nearest Customer Care Centre. For emergencies such as burst water pipes or dangerous electrical faults, please call +27 51 406 6666 which is available 24/7.

Contact What are the Call Centre operating hours?

The General Enquiries Call Centre operates Monday to Friday, 07:30–16:00. The Accounts & Billing team is available Monday to Friday, 08:00–15:30. Emergency Services are available 24 hours a day, 7 days a week.

Accounts How do I apply for indigent status?

Indigent status allows qualifying households to receive free basic services. You can apply online via the Apply for Services section under Accounts & Billing, or in person at any Customer Care Centre. You will need your ID document, proof of residence, and proof of income (or affidavit if unemployed).

Accounts Where can I pay my municipal account?

You can pay online via this portal, at any Pick n Pay, Shoprite, or Checkers store, at Capitec, Absa, Standard Bank, or FNB branches, or via EFT using your account number as reference. Cash payments are also accepted at any Mangaung Customer Care Centre.

Services How do I track my service application?

After submitting a service application you will receive a reference number. You can use this reference number in the Service Status page to track progress, or call 0800 111 300 and quote your reference number to an agent.