The Mangaung Ombudsman
The Office of the Ombudsman for the City of Mangaung (the “Mangaung Ombudsman”) is an independent institution that acts as a neutral mediator between residents and the City of Mangaung. It promotes a fair, efficient and transparent municipal administration by holding the City accountable and advocating for the protection of residents’ basic human rights.
Independent Oversight
The Ombudsman is an independent and impartial office of last resort, tasked with the maladministration and human rights-related complaints against the City
Mediation and Resolution
The Ombudsman serves as a bridge between the City and residents, facilitating dialogue to ensure the prompt resolution of disputes.
Findings and Reports
The Ombudsman provides findings and recommendations remedial actions to address identified shortcomings, administrative injustices and systemic issues within the City
Public Eduction
The Ombudsman conducts weekly outreach programmes across regions to raise awareness of residents’ rights and the process for lodging complaints with the Office.
Independent – Yet Part of Mangaung Metropolitan Municipality
The City Ombudsman operates independently from municipal management and political structures. While established and resourced by Mangaung Metropolitan Municipality, the Ombudsman investigates and resolves complaints without interference, bias or fear of favour – giving every complainant a fair and impartial hearing.
Who We Are
The Office of the City Ombudsman was established to serve as a last resort for residents and stakeholders who have been unable to resolve their complaints through normal municipal channels. We are impartial, independent and committed to procedural fairness for all parties.
Who We Serve
The Office of the City Ombudsman was established to serve as a last resort for residents and stakeholders who have been unable to resolve their complaints through normal municipal channels. We are impartial, independent and committed to procedural fairness for all parties.