Stakeholders
The office of the City Ombudsman works collaboratively with a broad range of internal and external stakeholders to ensure effective complaint resolution and accountability.
Internal Stakeholders
Internal
Chief Financial Officer
The Ombudsman works closely with the CFO on Financial oversight, resource allocation and governance improvement.
Internal
Information Technology (IT)
IT supports the Ombudsman with systems, data management and digital solutions.
Internal
Facilities Management
Facilities Management ensures a safe and accessible working environment.
Internal
Emergency Management Team (EMT)
The EMT collaborates with the Ombudsman on risk preparedness and continuity planning.
Internal
Council
Council provides oversight and strategic direction.
Internal
Office of the Speaker
Facilities communication and parliamentary procedures.
Internal
Section 79/80 Committees
Reviews reports and makes recommendations.
External Stakeholders
External
Human Resources (HR) Commision
Provides guidance and oversight on HR complaints.
External
Public Protector
Investigates maladministration and collaborates with the Ombudsman.
External
Benchmarking Partners
Supports best practices and performance improvement.