Communications Division — Mangaung Metropolitan Municipality
Mangaung Metropolitan Municipality
MANGAUNG METROPOLITAN MUNICIPALITY

Communications Division

Delivering transparent, timely, and citizen-centric communication across Mangaung Metropolitan Municipality.

Our ServicesContact Us

Purpose of this Page

The Communications Division provides strategic and operational communication services to support transparent, timely, and citizen-centric engagement.

We manage corporate communications, media relations, digital platforms, stakeholder engagement, internal communication, and crisis communication on behalf of the institution. The division falls under the Deputy Executive Director: Performance and Operations.

Provide municipal employees, councillors, stakeholders, and residents with clear information about the Communications Division, how media relations and digital communication are managed, how campaigns and public education are delivered, how crisis communication is coordinated, and where to direct enquiries related to media, stakeholder engagement, and public information.

Vision

To be a trusted, inclusive, and responsive communications partner that empowers the public with clear information and strengthens confidence in government services.

Mission

We deliver integrated, timely, and accessible communication that enables informed participation, supports effective service delivery, and protects our institution's reputation through evidence-based strategies and partnerships.

Guiding Principles

Accuracy & Integrity: Fact-checked, balanced, and complete information.
Accessibility & Inclusion: Plain language, multilingual, WCAG-aligned content.
Timeliness & Responsiveness: Service-level standards for publishing and responses.
Compliance & Privacy: POPIA, PAIA, and records management adherence.

Core Objectives

To promote transparency, protect institutional reputation, enable service delivery, strengthen internal alignment, and ensure compliance through strategic and operational communication.

Mangaung Metro Municipality commits to applying best practice in communications and sets the following objectives:

✓Provide accurate, timely, and accessible information to the public and stakeholders.
✓Engage proactively with media and manage institutional reputation.
✓Communicate programmes, service channels, and turnaround times clearly to the public.
✓Drive employee awareness of priorities, policies, and change initiatives.
✓Adhere to POPIA, PAIA, and records management obligations.
✓Publish all priority announcements within agreed SLAs.
✓Increase digital reach and meaningful engagement by ≥15% year-on-year.
✓Achieve ≥95% on-time media responses and ≥90% positive/neutral sentiment on key issues.
✓Ensure 100% compliance for mandated notices and legal disclosures.

Core Functions

✓Manage media relations, press releases, and spokesperson coordination.
✓Govern the website and social media channels.
✓Design and deliver public education and outreach campaigns.
✓Coordinate internal communication, including memos and town halls.
✓Enforce corporate identity and produce creative and brand materials.
✓Lead crisis and emergency communication response.

Aims

✓Strengthen proactive, multi-channel communication.
✓Improve public awareness of services and standards.
✓Enhance crisis readiness and response.
✓Build internal communication capacity and culture.

Objectives

✓Publish priority announcements within agreed SLAs.
✓Increase digital reach and engagement year-on-year.
✓Maintain on-time media response rates and positive sentiment.
✓Ensure full compliance for mandated notices and disclosures.

Management Structure & Key Roles

Director
Director: Communications
Strategy, governance, risk, KPIs, budgeting, executive liaison
Manager
Manager: Media Relations
Media strategy, press office lead, issues/crisis response
Manager
Manager: Digital
Web governance, channel operations, moderation, analytics
Manager
Manager: Creative & Brand
CI enforcement, design/video/publications pipeline

Services to the Public

Service Description Turnaround Time Responsible Official
Media Enquiries Submit press/media queries 1–2 days Manager: Media Relations
Campaign Requests Request public education/awareness campaign support 10–15 days Campaigns & Creative Studio
General Queries Reporting of any communications-related query 5–7 days Communications Officer

Special Events and News

NEWS

Public Awareness Campaigns.

Behaviour-change and service-awareness initiatives for residents.

NEWS

Digital Engagement Updates.

Updates on website, social media, and digital communication channels.

Frequently Asked Questions

What does the division do?+
How do I submit a media enquiry?+
Can the public access communications policies?+
How long does it take to get a response to a query?+

Contact Details

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Phone
051-405-8121
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Email
communications@mangaung.co.za
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Office Address
1 De Villiers Street, Bram Fischer Building
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Office Hours
07:45–16:15, Mon–Fri
Map: Bram Fischer Building
105 Nelson Mandela Dr, Bloemfontein Central, Bloemfontein, 9301